Deliver a story

that engages customers, employees and partners.

Communicate a strategy

that customers, employees and partners truly embrace.

Activate a unified story and strategy

that creates a differentiated customer experience.

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Align and activate your organization around a corporate story and strategy
that dramatically improves the customer experience.

Companies that activate a unified corporate story and strategy — win.

They win because their words and actions are consistent, creating a superior employee and customer experience that increases:

Engagement – Conversion – Retention – Loyalty

We help companies win in the new experience economy.

Transforming the way employees and partners bring the corporate story and strategy to life in the customer experience.

For too long, CMOs, business executives, owners and shareholders have been shorted when it comes to capturing the full ROI from their customer experience. We have built a management consulting firm that is 100 percent focused on eradicating this problem by transforming your customer experience into a powerful growth engine. Our approach is very different and yet anchored in a simple truth: words and actions matter. We have spent more than a decade optimizing a holistic methodology that increases customer, partner and employee engagement, conversion, retention and loyalty. A methodology that ensures your entire organization embraces and activates a unified story and strategy throughout the customer experience.

Transform the way companies activate their story and strategy in the customer experience.
Provide executive teams with the insight and expertise required to align their entire organization around a unified corporate story and strategy.
Our disciplined methodology ensures the entire organization activates a consistent story (words) and strategy (actions) throughout the customer experience.
We dramatically improve clarity. Clarity in your story and strategy. Clarity in the minds of your employees, partners and customers. Clarity that produces a superior customer experience, increases competitive differentiation and improves brand loyalty.

We Help Executives:

  • Capture insights from voices that matter (customers, employees, partners)
  • Analyze the competitive customer experience landscape
  • Formulate a clear, compelling and consistent corporate story
  • Crystallize a differentiated strategy (purpose, vision, mission, values)
  • Align the story and strategy to create a superior customer experience
  • Activate the story and strategy through your employees and partners
  • Enhance the story and strategy as the business evolves

Executives value our insights, methodology and experience.

We have partnered with hundreds of executives to help them formulate corporate stories and strategies that truly differentiate their companies.

“I have had the pleasure in working with Jim and his team on two different occasions and both times they exceeded expectations. Thus, it is no surprise that I value the experience and insights Jim and his team bring to business strategy, customer experience, messaging and positioning discussions … especially amongst executives. He truly understands the importance of clarity in the corporate story and the role strategy plays in driving optimal business performance.”

Toby Purdy, EVP & CMO at LALA U.S.

“I have worked with Jim and he really knows how to engage with C-suite executives. He brings the perfect blend of experience, strategy and real-world execution to the table.”

Tom McKeown, COO, VP at Curo Compensation

“Jim brings discipline and process to highly complex executive discussions and decisions. He and his team are known for their ability to help executive teams focus and provide the structure required to bring clarity to any strategic planning process. It has been a privilege to bring him and his team on as consultants in two different industries with two different companies.”

Corrie Brock, Head of Branding and Communications at Hilti

“I have worked with, worked for and have hired Jim’s company during a 20-year professional relationship. He has a unique ability to understand the needs of his customers and combine strategic thinking with the tactics required to drive significant business results. He brings experienced points of view and guidance to every executive level conversation. Jim drives the highest degree of clarity around strategic business and marketing decisions – and he is not afraid to share his candid, real world advice with business leaders to move the business forward.”

Chad Riseling, SVP Global Sales at Romonet

“OnMessage helped us crystallize a story and strategy that connects with employees and customers. They understand the role internal and external communications play in the customer experience.”

Toby Purdy, CMO, LALA USA

“OnMessage gets it. They are experts at aligning go-to-market strategies and stories. They understand how to establish differentiation in the market. Their team has been invaluable over the years.”

Stacey Coreil Little, VP/GM, Radius Specialty Solutions
Forbes Communications Council Official Member
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